Thursday, 20 March 2014

Know your customer

Last night, The Crown - in Old Town - increased another notch in my estimation.

We'd convened a community group meeting there - partly because it's the nearest pub for at least three of the attendees - and I turned up about 15 mins early to ensure I was there to greet people.

It's a sort of a three room pub but the divisions are more-or-less virtual.

The room I chose had the least people in it, and the benefit of a decent-sized round table which was available.

As people trickled into the pub for the meeting, the landlord popped over to the table and said "are you having a meeting here?" - I waited for the "I'm sorry, but..." excuse when I answered "yes".  Instead, I got a cheery - "would you like me to turn off the speaker above your head so you can hear yourselves chat?".

Now, I call that a man who understands his pub and is paying attention to what's going on.

I've promised to spread our meetings around because the group come from all over the town...but we'll definitely be back.

Oh, and as usual, I had a couple of great pints of Hophead straight from a cask.  Yum.




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